Privacy Policy
Protecting your privacy is important to us at Malina Casino. We are committed to handling all personal information responsibly, transparently and in line with applicable Australian privacy laws. This policy explains how we collect, use, store and protect the data you share with us when you visit our site or use our services.
Information We Collect
We gather information that helps us deliver a smooth, secure and personalised gaming experience. When you open an account or make a transaction, we collect personal details such as your full name, date of birth, residential address, email address, telephone number and payment information. To meet regulatory requirements, we may also request government-issued identification documents for verification purposes.
In addition to information you provide directly, our systems automatically record technical data including your IP address, browser type and version, operating system, pages visited, time spent on the site, and referral sources. We may also receive information from third-party providers when you log in through secure payment gateways or identity verification services.
How We Use Your Information
The information we collect is used to create and manage your account, process deposits and withdrawals, and provide access to our full range of games and promotions. We also use it to communicate important updates, respond to your enquiries, and tailor offers that may interest you based on your activity.
Other important uses include meeting our legal obligations under anti-money laundering and counter-terrorism financing laws, preventing fraud, analysing site performance, and continuously improving our services. We only use your data for purposes that are reasonable and directly related to the services we provide.
Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share data with carefully selected service providers who assist us with payment processing, website hosting, customer support, marketing analytics and identity verification. All such partners are contractually required to maintain strict confidentiality and security standards.
We may also disclose information when required by law, regulatory authorities, or court order. This includes sharing data with gaming regulators or law enforcement agencies when we have a genuine belief that such disclosure is necessary to protect our users, our business or to comply with legal processes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable essential functions such as remembering your login details, maintaining game sessions, and measuring site performance. These tools help us understand how visitors interact with our platform so we can make improvements and deliver a better overall experience.
You can adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our site.
Data Security
We take the protection of your information seriously and use industry-standard security measures including encryption, secure servers, access controls and regular security reviews. While no system can guarantee absolute security, we work continuously to minimise risks and respond promptly to any potential threats.
Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where permitted by law. You may also withdraw consent for certain processing activities, such as marketing communications, by adjusting your account settings or contacting our support team.
To exercise any of these rights, simply reach out to our customer service staff. We will respond to your request within a reasonable timeframe and in accordance with Australian privacy requirements.
Retention of Information
We keep your personal information only for as long as it is needed to fulfil the purposes outlined in this policy or as required by law. Once it is no longer necessary, we securely delete or anonymise the data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We recommend that you review it periodically so you remain informed about how we protect your information.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your data, please contact our support team through the live chat or email address listed on our website. We are here to help and will respond as quickly as possible.